3ok Privacy Policy — how we keep your data secure

01What Data We Collect

Some information is collected when you create an account and use our services at 3ok. This data is needed to deliver a better experience and keep your account secure. We only collect what is strictly necessary.

If we need anything beyond the above, we will notify you separately and obtain your consent.

02How We Collect Data

3ok collects data in several ways. Most of it is provided directly by you during registration or use. Some data is collected automatically.

• Directly collected: Via registration forms, KYC verification, payment details, and customer support.
• Automatically Collected: Automatically, via cookies, log files, and web beacons while you browse the site.
• From third parties: Transaction confirmation details from payment processors (Mobile Pay, Nagad).
• From public sources: Publicly available information may be checked to help detect fraud when necessary.

03How We Use Your Information

3ok uses collected data only for specific purposes — never beyond them. Below, we clearly outline what data is used for and why.

• To create and manage your account.
• To process deposits and withdrawals.
• To verify your age and identity (KYC).
• To detect and prevent fraud, money laundering, and illegal activity.
• To contact you regarding your account and services (SMS, email, notifications).
• To improve site experience and performance.
• To meet our legal and regulatory obligations.
• To ensure responsible gaming compliance.

You can opt out of marketing communications at any time — however, account management and payment-related communications cannot be disabled as they are part of the service.

04Data Sharing Policy

3ok never sells or rents your personal information. However, limited data sharing may occur in certain specific circumstances.

• Payment Processors: Necessary information is shared with Mobile Pay, Nagad, and Rocket to complete transactions.
• Law Enforcement: We may be required to disclose information under court orders or legal claims.
• Security Partners: Anonymised data may be shared with fraud detection services.
• Business Changes: In the event of a merger or acquisition, your data may be transferred to the new entity.

05Cookies & Tracking Technologies

3ok uses cookies and similar technologies on its website to enhance your browsing experience and monitor site performance.

• Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
• Performance Cookies: To identify where the site is slow. These can be disabled.
• Functionality Cookies: To remember your language preferences and settings. These can be disabled.
• Marketing Cookies: To show you relevant offers. You can turn these off entirely.

You can clear or manage cookies through your browser settings. This option is available in Chrome, Firefox, Safari, and all major browsers.

06Data Retention Period

3ok does not retain your data indefinitely. Each type of data has a defined retention period.

• Active account data: retained until the account is closed.
• Transaction data: 5 years from the date of the last transaction (legal requirement).
• KYC documents: retained for 3 years after account closure.
• Betting history: 2 years.
• Logs and device data: 90 days.

Once the retention period expires, data is securely deleted or anonymized so it can no longer be linked to any individual.

07Your Data Rights

You have full control over your data at 3ok. You can exercise any of the following rights at any time.

• Right to Know: You can request to know what personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information we hold.
• Right to Erasure: You can request deletion of your data beyond what is legally required to be retained.
• Right to Restrict Processing: You can request that we restrict how we use your data for specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

08Security Measures

3ok uses industry-leading security technology to keep your data protected. Our security team monitors systems around the clock.

• SSL/TLS 256-bit encryption — applied to all data transfers.
• Two-Factor Authentication (2FA) support.
• Regular security audits and penetration testing.
• Automatic alerts are triggered when a suspicious login attempt is detected.
• Firewall and DDoS protection.

In the event of a security incident, we will notify affected users as quickly as possible and take every step necessary to resolve the issue.

09Children's Privacy

3ok strictly does not collect or store data from anyone under the age of 18. If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately and the account will be closed.

• Age verification is carried out at the time of registration.
• A national ID may be requested if there is any doubt about your identity.
• Parents who identify a minor's account can notify us directly.

10Privacy Policy Updates

3ok may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised, and significant changes will be communicated via SMS or email.

Continuing to use 3ok after a policy update means you accept the revised terms. We recommend checking this page from time to time.

• Contact: support@3ok.run
• For any privacy-related concerns, please send us an email.
• Learn More FAQ Page View.